We spent over 200 hours on a full custom integration of Braintree for our platform, including payout functionality. After nearly a year, we're still stuck in sandbox mode—it's virtually impossible to go live.Communication with their team is abysmal. I managed to get on one call, but after that, my number was blocked, and I haven’t been able to reach anyone since. Every single time I tried to call it was dropped right away. I'm CEO and own a valid and active LLC in California, San Francisco Bay from 2019, and yet they never once asked for documents - I would be happy to go all verification process if that option would exist. But no - noway you can get live production mode. They want you to play around in their sandbox till the day you die.Initially, there was at least a “Connect to Sales Team” option (even though no one ever responded). Now, that page doesn’t even exist. It’s like they’ve completely abandoned entire system of creating live accounts. They ask you to log in with paypal - I tried twice - with my personal account and business. After paypal login it says " You all Set up" and redirect you to Braintree when you see "This account is not connected to any braintree account". What a shitshow. They dont let you any option to create an account even you have sandbox for a few years. Braintree has been nothing but a frustrating black hole of wasted time, energy, and money. We're now switching to Stripe, even though it means rewriting the entire integration from scratch. At least they have proper support and a working system you can trust.Do yourself a favor: avoid them. It’s a complete disaster. Braintree is a shitshow all around
