I still have not been refunded for an apartment booked in Amsterdam. Prior to paying for the apartment I telephoned Booking.com customer services to check that the apartment was legitimate and asked if it was ok to make the payment. I was assured it was and payed the money. Booking com cancelled the apartment and I have been unable to get my money back over £2000. I supplied bank statements a letter form my bank but have still not received a refund. there is no complaints policy so you can't escalate your complaint. I emailed the Head of customer services in the Netherlands but got no reply. I am now having to try and get the money back through the small claims court.
