Holidaying in Europe and using booking.com for accommodation as I have done for many years with no problems. I booked two nights in a hotel and used my debit card to pay, same day booking.com suddenly charged my credit card £200, simultaneously three further fraudulent payments were also taken off my credit card to the value of £150 so £350 in total. It was impossible to get hold of anyone at booking.com, just going round in circles with the AI assistant, eventually received an email saying they would refund me but I never received anything, at one point I managed to speak to an Indian woman who insisted the £200 was for the hotel I had used my debit card to pay for, the line was terrible and she barely spoke English, I ended up hanging up on her. I do not save my cards on booking.com so for the credit card payments to have been made indicates someone at booking.com deliberately went into my payment history and accessed my card details, this is possibly a crime and at the very least a breach of European GDPR. Fortunately my credit card company fully refunded me. If you must use booking.com only pay with your credit card so you have some protection. Also just use booking.com to see what accommodation is available in the area and then email them privately to book, if you deal directly with the hotel it can be up to a third cheaper!
