booked Athens Odeon Hotel through Booking.com (Reservation: 14170911705180884536) for the dates 15/06 to 20/06. After check-in on the first night, the room had a strong sewer smell, poor air circulation, and overall conditions that did not match the photos online.I couldn’t sleep at all. At 3:00 AM on 16/06, I sent an email to Booking’s support asking for urgent help. I also tried calling, but the customer service line didn’t work for some reason. I received no reply at all.As I had no other choice, I booked a new hotel directly from 16/06 to 20/06, which cost me €396.80. The original booking had already cost me €387.91 + €18 in taxes, and I feel this amount was wasted.I have photo evidence, although it’s hard to show smell in images. I only ask for fairness and support when things go wrong. Sadly, this time Booking’s support was very frustrating and ineffective when I needed help most.
