Have used bookings.com for years. When things go right, fine but when they don’t, their customer service is worse than useless! Their latest cost saving is getting AI to answer queries and this has just made matters worse. Even when one manages to negotiate a way out of the rat run they put you in and get away from AI/sending the property messages and emailing/messaging customer services and get to speak to a real person, they make promises they don’t keep.
