First off, I'll never use these again.My experience: So after looking for quite a few weeks we eventually found an apartment in Tenerife that suited our needs. We booked this a few months ago, and paid in full, booked our flights, booked the holidays in at work so all good, until out of nowhere i get an email saying "Booking cancellation for apartments ......." Your booking has been successfully cancelled for free. Dear Mr......We can confirm that your reservation at A..... FAMILY APARTMENT .... has been cancelled. You don’t need to take further action, but if you have any queries for the property, their contact details are: 000 Just so you know, cancellation fees are taken from what you’ve already paid. If a refund is due, it’s now being processed automatically – you'll get it within 7-12 daysTrying to contact these imbeciles is a story for another day. I was absolutely fuming. No contact, no pre waring, just told double booked, you're out. I managed to contact the lady who owned the apartments and she was really nice. She explained that it had taken her 2 hours to get through to Booking.com who told her they'd spoken to myself and I was happy to cancel. ALL LIES. No one from there spoke or contacted me. She says they do this all the time and cause headaches. So not only did they cancel, but I have to wait for my money back.Be aware people, these don't give a sh!t about you or your holidays.
