Terrible customer service and inconsistent information from their staff. Had to relocate due to a hotel closure, member of staff I spoke too said that I wouldn’t have to pay and they would cover the cost and refund any additional fees. Then second person I spoke to said this wasn’t true and would only be refunded £16.20. Third person I have spoken too has told me my refund from my initial booking has been submitted, yet again spoke to someone else who said this was the hotels responsibility. And they’re now rejecting my invoice as it doesn’t say zero balance, despite showing I’ve paid. Awful company and will avoid for all future bookings
