This service has potential but is lacking in several areas. The customer service is nonexistent. If you somehow manage to get through to a human, you will be taken care of. They are super helpful and knowledgeable, the problem is getting in contact. The three days I called and waited on hold cost me just over 500$ and they still have the wrong email so I have to jump through hoops to verify my booking and PIN. The largest problem with this service is the AI they implement everywhere. No matter by chat or phone, it will never actually help. It redirects to everything under the sun except what you need. The frustration, tension, and confusion is repulsive. This is the main reason I will never use booking.com for any trip I book in the future.
