I’m writing to express my deep disappointment with the way my recent issue has been handled. Although I booked the property through Booking.com, paid in full, stayed at the hotel, and provided all the necessary documentation multiple times (including proof of payment and screenshots of my conversation with the property owner), it’s clear that there’s little to no concern for resolving customer issues.As a loyal customer, it’s disheartening to see that property owners can seemingly act without accountability, while I’m left without any support or recourse. It raises the question: if reviews can be left and bookings canceled after a stay, what protection do guests really have?Perhaps it’s time to consider other platforms that truly prioritize their customers and take responsibility when issues arise.
