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Awful customer service and sharp practices

Got an email stating that I would be charged in sterling, at their exchange rate, plus a service fee.Took me half an hour to get through on telephone as impossible online. Operator was not English and conversation extremely difficult.She could not seem to grasp that I wanted to use a specific credit card and pay in euros.She said she would ring back, but never did!So, I have to start all over again!!!Sharp practice and awful customer service.

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Date of experience: Jun 24, 2025