Terrible customer service, booked a stay which was awful, complained to booking.com as soon as we arrived. Host of the property did nothing to help resolve any issues, was told on the phone by booking.com that they would sort a full refund. Followed it up with them on the Monday and was then told its up to the accommodation provider if we get a refund. Clearly running such a terrible house and not willing to help resolve issues the night of the stay they wouldnt want to refund our stay, and why should they if booking.com dont hold them accountable. Was then told booking.com would over a 20% refund and it would go to my wallet, i requested that the refund go to my bank as i dont plan to use booking.com again and was told dont worry you can withdraw the money from your account. Can i withdraw it? NO. Rang up again and was told i wont be able to withdraw it, given wrong information again. Asked to raise a complaint and heard nothing. Emailed a complaint and had a weird generic response to my email which did not make sense what so ever. Responded saying that i dont think they have read my email and the response looks generic and relates to something totally different. 4 weeks later and still no reply. Am now on hold trying to demand to speak with a manager but not sure i'm going to get anywhere
