booking

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Unhappy customer that will sign off for good

The website has an outage which allows me to book an accommodation that shouldn’t be showing as available and all they do is refunding me the payment with the mention „for free at no cost to you“. Of course for free and no cost to me!!! It’s the Booking Website fault. It’s ok that I drove to the accommodation for nothing , that is an inconvenience that it’s ok for me to pay for. Ridiculous! Been on their website for many years but that’s it… no more and I’ll make sure to spread the word about their „awesome“ deals. Btw, their prices are so high for attractions that you should not even look at them. We booked an accommodation and then Booking sent me an email for attractions in the area and their „special offers” were so much more expensive than buying directly with the attraction site. Ridiculous!

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Date of experience: Jun 21, 2025