Absolutely hate the experience I've had and will never use booking again. We had an unexpected death in the family and had to cancel our entire summer vacation. I have been trying FOR DAYS to get ahold of someone through booking or the hotel to cancel and find out if I can get a refund. They make it impossible. I can't figure out how to talk to anyone. Like I don't have enough going on right now. Horrible horrible customer service that just runs you in circles.
