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No customer service from Booking.com

Having booked a junior suite in a 4 star hotel in Stockholm offering AIRCON we were surprised that there was no AIRCON which made the stay very uncomfortable.We have complained to BOOKING.COM on the contact chat and apart from saying they will get back to you -THEY IGNORE YOU.If things go wrong they clearly don't give a damm

2
Date of experience: Jun 25, 2025