I have been with them for years. Lots of stays worldwide and 2 stays away from genius level 3. Booked a property in January, which had been cancelled by the host (issues with the property). I have booked somewhere else and booking.com said they will reimburse with the difference. Messaged through the app about 5 times each time they went quiet after couple of responses and no money in my account.Last week I have arrived at the property in Weymouth which key code didn’t work and it turned out property is dirty. Called Booking.com and was told they will provide me with an alternative accommodation in 45 minutes as they need to speak with the host. After waiting patiently in my car they sent me an email to book and pay again - shocking service. Called and refused to put me through to supervisor. Called again for compensation and was told the refund in my compensation?! Something happened to the company. Poor customer service and not going to use them again. Cancelling future stays and closing my account! Given them plenty of opportunities to look after me and they simply don’t care!I work as a Duty Manager in a hotel and this will never happen to my guests!
