They completely ripped us. Our holiday with kids was ruined. We complaint and till date not resolved. No action taken against the hotel we complained about. Disgraceful Disgraceful Disgraceful. Please don't go with them. when you are in trouble they don't help you. I went on a holiday to bali with kids, and I still want to cry thinking about what we had to go through. Booking.com is not trustworthy. It's only good until something does not go wrong. Please use other platform. I am furious that the hotel we complained is still operating as per normal and they won't let us write a review. So many more people will become victims like us and they don't care. Shame on BookingCom
