Awful customer experience. Hotel blames booking.com, booking.com support is not reachable, AI phone agent that booking.com has implemented is completely useless and it is not possible to get in touch with booking.com in a timely manner to get the reservation refunded. On top of that, if you reserve a hotel though a company partnering with booking.com - you cannot receive right reservation and confirmation IDs, so booking.com complaint page becomes unusable. Never again. Booking.com is basically scamming people irresponsibly blaming hotels and being unreachable. Shame of a service.
