Terrible customer service. Flight cancellation and what you would think would then be a simple refund process is turning into a fight to get it authorized (even though it is an open and shut case). Customer service is pretty useless. They don't answer questions, are reluctant to provide information when asked, and lie through their teeth about every aspect of the case. For example, they advise you can track progress through your customer account. You can't. They tell you their is no refund reference even though the previous operator provided this to you. I will never deal with this shower ever again and recommend all you fine folk out there do the same for your own sanity.
