bol

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The order was handled horribly, was supposed to arrive yesterday, now they say it will be delivered

The order was handled horribly, it was supposed to be delivered yesterday evening. Today I checked with the delivery company, they said they don't have the package. Now I got another email saying they'll deliver it tomorrow night because it was "sorted incorrectly". Seriously? Horrible experience and no respect whatsoever for one's time. If you allow customers to select a time interval for delivery, stick with it. If you can't do what you claim, remove the option.Horrible company.*UPDATE for those who think that someone from Bol.com will actually contact you. They won't. I waited again today all day, it's 8 pm and still not a sign. The status page of the package at redjepakketje says that they have no update, so the package is nowhere. Bol.com will not cancel my order, they won't do anything basically.

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Date of experience: Nov 19, 2020