Ordered a refrigerator from bol.com. First, the delivery service PostNL doesn't want to take the old refrigerator, even though bol.com promises this on their site. Called bol.com, they will pick up tomorrow. Okay, so far. Then, as I unpack the new one, it turns out the door is severely damaged. Called Bol.com again. They don't give me money back, but only giftcards (I exchanged another non-bol.com giftcard for these, to buy this refrigerator - now I'm apparently stuck with bol). I cannot get a replacement and have to order again (...) and let them take this damaged one, next week (it's Thursday now). And then, maybe, the whole cycle starts again. Let's see. So far I am seriously disappointed in their service.Update 1, 20210130: And OF COURSE they're going to send it via PostNL, so AGAIN they won't take my old fridge. PLUS a big chance the thing arrives damaged yet AGAIN.Update 2, 20210130: NOT delivering today. I'll have to wait till Tuesday. Put the old fridge back for now then. (Of course then I can defrost and clean the thing all over again before pickup... whenever that is going to be.) Also already planned with them for a pickup of the old fridge on Wednesday, because they're definitely going through PostNL again, and won't pickup my old fridge when they drop off the (hopefully not again damaged) new one.Update 3, 20210131: Hm... Bol.com contacting me 'as soon as possible' based on my review apparently doesn't mean 'at least within 3 days after we said that'.Update 4, 20210201: PostNL guy comes up to the house holding the new fridge by the bands around the box. Needles to say, this one's damaged as well. Again, I'm calling with bol.com. NOW all of a sudden it IS possible to replace the damaged machine. They'll call me to arrange delivery (again, via PostNL) and pickup of the broken second fridge. (Third time's a charm? I won't get my hopes up.)20210204, last update: Fridge #3 also damaged at arrival. I give up. Last thing they're going to try for me is putting my money on my bank account, instead of back on the gift cards that are registered with them.One more update on this: in the end they could not give me the money back, because of the risk of 'money laundering', so I HAD to order again from them. This time I ordered from a third party. Everything went well.Oh, and 'Chantal' never contacted me. I think she is a bot or something, just automatically pasting the same response over and over again on every review.
