I ordered a product more than a month ago which has never been deliverd to me. After one month, bol.com is still investigating @ Postnl whether the item was indeed delivered to me or not. I called customer service but they were so rude and rigid and kept referring to what the system records are. Why would I (a loyal customer of more than 10 years) claim that the item was not delivered if this was not the case? I was not only charged for the item and but also for additional fees because I didn't pay. My advice to bol.com give your customer service people some emotional intelligence training because it is obvious they are very much short of. And also have trust in your customers of whom you have a lot of data. I will never order anything again from bol.com
