Customers are only there to pay. I had 2 orders in the last couple of months that were handled with very little care for me, the enduser. One package they "lost", this was ordered with promise to deliver the next day, only after a week did I get an investigation and then another couple of days to find out that my delivery will not come at all. My next order was a rather big item, it arrived damaged, not a lot but enough to make it unusable. The service center could not give me a straight answer for a week (at least 5 conversations) about whether they will pick it up (25kg parcel) or I need to some how take it to a delivery point. In the end I will have to take it to a parcel shop, not that fun when you don't have a car, but hey, this is what I get for paying for BOL Select.In short, avoid bol as much as possible.
