we bought an hdmi cable in February, and received an invoice per e-mail from noreply at verkopen dot bol dot com and paid the invoice. a month later bol.com is chasing us claiming we haven't paid and charging an extra 3.50 euro for reminding us and asking us to pay again for the hdmi cable. after providing proof that we did pay, they claimed they never received the payment and asked a better proof showing the IBAN number and reference code used during payment, which wasn't available in my internet banking app. After wasting sooooooo much time, we found out that the vendor had sent out the invoice per email, but that that was the "wrong" invoice to use. We had to use the "correct" invoices, which could be found in the app. We were still asked to pay using the "correct" invoices. We did do this, and received an email that we will be refunded. Then this morning, 12 March 10:19 am GMT, I received a call again from bol dot com from a lady, calling from +31 303104999 asking me why I sent a "blank" email yesterday. After repeating everything for the 100th time she said "oh, now I can see it as well here", apparently she could now read the entire email suddenly, which apparently was not "blank" anymore and she seemed to enjoy my growing irritation of wasting all my time for just one single cable worth just 4.95 euros. I thought everything was fine, until she with a tone of having pleasure in my irritation from all this hassles, said she was sorry to hear that (like beating you with a hammer and then sadisticly saying to be sorry). For me it is never to use bol dot com anymore. If someone finds pleasure in irritating you with lots of hassles and wasting all your time, then I think it is just the right thing to do never ever to use any of their services again. Have fun with them wasting your time and giving them pleasure to waste your time.
