Bought something from a 3rd party through BOL. The 3rd party was unwilling to work with me with a warranty, they would not work with me getting an updated product that i would happily pay extra for or returning my money so I could get the product I wanted somewhere else. I contacted BOL and they helped me, the next day I was notified that I was getting all my money back. Thank you BOL for helping when the 3rd party wouldn't.