8 depressing Emotions – dealing with Bol.com1. Ecstasy - on the same day as ordering (11 April) , receive an email advising that your order is already handed over to the courier, and will be delivered free of charge the next day.2. Anticipation – stay at home the whole day waiting for the delivery.3. Sad surprise – that evening of the first day, still no delivery arrive, at 10pm check the courier company tracking, see that the tracking shows “parcel not delivered to them”.4. Disappointment – get online to “Billie” chat page for Bol. Customer “service” is non-committal and uninterested, advise you that “procedures” state you must wait until the third day before bothering them.5. Anger rising – the second day, stay at home again, believing the slight delay would have been cleared and your order will be delivered.6. Frustration – at 10pm with no delivery and the tracking still stating that the courier has STILL not received the parcel from Bol – back to “Billie” chat. Bol customer “service” still ONLY interested in “following procedures” – customers nay only contact after the THIRD day.7. Trepidation – having other matters to attend to – forced to go out on business (hoping delivery will NOT take place as “service” advised that the courier will take the parcel to their depot and you will need to travel there to collect your parcel}.8. Depression – at 10pm on the 3rd day, back to “Billie” chat. Customer “service” state that a colleague is investigating the issue with logistics, and there is a FOUR day delay before the results are available. I am not allowed ot cancel the order until the "investigation" is concluded.IN SUMMARY, Bol.com logistics are totally inadequate, disappointingly slow and cumbersome, and customer “service” does not deserve that description - it is a total waste of time and effort to contact them, and they will NOT escalate your query to anybody - just "follow hte procedures" Sadly, I did not read reviews before ordering with Bol – but I am indeed very surprised that they even achieve 2.2 stars, with only 24% at one star or less.once bitten - - NEVER, NEVER again.Update. 30 April 2023. Despite the Bol response of promising investigation, there is still no offer of compensation, recompense, or even results of the investigation after another 2 weeks. Totally disappointing.
