They cancelled my order without telling me. It says my package was "refused". I have no idea what they mean by that. I have not refused anything. It was to be sent to their recommended collection point but that did not work. The customer support of their website does not work at all. I waited for the live chat for 30+ minutes, but nothing happened. They claim it takes less than 2 minutes. After filling out the email form and trying to send, the bol website tells me there was an error on their side. I do not know what to do. How can I reach bol?It is stupid to cancel an order without telling me why and to not have working customer suppot. Where is my refund? How long will it take? Update: They called me the day after I posted this review and informed me of everything that had happened. I am happy that they reached out. When I get my refund I will change my rating accordingly. Update 2: I got my refund after 6 days.
