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Bogus late fee & rude and useless customer service.

When I made a purchase (4167224335) about 6 weeks ago, I entered my credit card info (I specifically remember being surprised they accept Amex since Albert Heijn don't, and commented to my partner). I just received an email saying that my order has not been paid. I contacted customer service asking them to remove the bogus late fee and use the credit card info I had provided.The agent (named something like Nouzou) was rude and arrogant, dictating to me what I had done, and refused to do anything, even trigger the payment charge.The "pay later" also does not a accept card payments, just iDeal, which I don't have.I suspect they do this on purpose so they can try to charge these bogus late fees.

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Date of experience: Oct 20, 2024