bol

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ETA is just wishful thinking

I ordered a refrigerator. Bol wrote get it by Monday (next working day). But on Monday I got an e-mail from the shipping company saying "you will not get it today" because they didn't get it from the store. I called Bol. and Witgoed Expert several times a day, they were all very indifferent to my situation (we ordered a lift based on this "Monday" because Bol don't actually deliver to your home). they have put me in a very uncomfortable situation.Every day I was told that I will get it "tomorrow" and only because I called again and again to ask, no one bothered to call back, no one offered any type of compensation. It felt like Bol was acting as a mediator but in fact was useless and really gives no guarantee or service (other than understanding my trouble, which is again, not helpful)One of the worst services I've ever got and I'm definitely not going to buy there again.

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Date of experience: Oct 01, 2024