Worst experience of my life. I made a return of a poorly working phone, and it's been 4 months since I got neither money nor phone back. The staff are incredibly ignorant and unresponsive, ignore your questions and requests, and do only what they want. I asked them to send me a confirmation letter from the post office if they send me the phone. Instead they sent me just a track code, just numbers without any confirmation that it was my parcel. All that this code shows for over a week now is - Je pakket is (bijna) bij PostNL. And no response from BOL to all my emails. With every step BOL partners and employees create more and more problems and disappear when they should be solved. When will I get this huge, time and energy consuming problem solved? CASE:207390813
