If I could go back in time and choose another service provider, then I would 100% do so.Within a week or so of setting up my (super simple!) page, I had to migrate DNSs to Cloudflare because Bluehost would not clear their own caches, and an old, cached version of the homepage kept appearing and could not be updated. I contacted support and they told me there was nothing they could do... "You need to optimize your page" was exactly what they said. I am talking about an index.html file that could not be updated. Load the new page.... there's no new page. (New browser, incognito browser, whatever.... still not updating.) They tried to convince me it was a cache issue on my end for a while, but when that obviously wasn't the issue, they just said "You need to optimize your page."So, I literally had to change my DNS provider right after setting up the page just to get the website to work! A week or so later, after I enabled 2FV for a few days and tried to remove it so that I and perhaps others could work on the website without constantly being asked for confirmation, it was impossible to disable. I went into account settings, disabled it, and nothing changed whatsoever.I contacted support. I was told:-it's disabled (it wasn't)-okay it's enabled, but it's only going to happen once (nope!)-it's happening because you're on a new device (I wasn't)-you can't remove it no matter what you say or doI canceled my autorenew immediately after this conversation. My website is not complicated. It's not a page with a bunch of traffic. I'm not running a business whose life depends on the efficiency and quality of the service. Thank. God.I can only imagine what life would be like for someone whose livelihood depended on good-quality web hosting.Update: UPDATE (Jun 27): After leaving this review, someone at BlueHost obviously addressed the problem and I stopped getting constant requests for 2FV everytime I wanted to log in. The good news lasted for about 2 weeks.Then it started again. For anyone reading this, here's the deal: if you use your Google account to log in to your website, you're going to be stuck in 2FV hell for eternity [or until you leave a 1-star review on TrustPilot]. I contacted support again about the issue and the conversation was deja vu. Some super-polite lady from India saying 'sorry' a lot who has no clue how to fix the problem, and is trained to give canned responses denying that a problem even exists. Want to see? Here are the highlights!:[from Fri, Jun 27 2025 - edited for brevity only, all (sic)]1:53 PMYou saidI want to know why 2fV was reenabled. I asked for it to be turned off. Only complained on TrustPilot FINALLY someone turned it off and now ... after two weeks of not having to deal with it, I logged in with my Google account one time, and apparently that triggered something—it is activated again, even though I never re-enabled it. I want it OFF.1:55 PMBusiness saidThe two factor authentication in the account is already turned iff.[I assured them that I'm still getting constant 2FV requests.]1:55 PMBusiness saidThe verification code you are getting before log in to the account is by the system by default. When the system detect any suspicious logins or found any new IP for the account log in, for the security purpose, the system will send an one time verification code to registered email address[I assured them and showed them that this too was also totally false.]1:58 PMBusiness saidPlease know thatm, system wonl't send the one time verification code always while login in. It will only sent When the system detect any suspicious logins or found any new IP for the account log in, for the security purpose, the system will send an one time verification code to registered email address[I assured them and showed them that this too was also totally false.]1:59 PMBusiness saidI'm sorry, sending verification code for the account log in cannot be disabled, ...SOUND FAMILIAR? TLDR: The customer support people do not know how to help. It's worse than dealing with AI. They will just make one false statement after another and the apologize a lot. I said it before and I will repeat: I am extremely grateful that I am not running a business whose livelihood depends on the competence and professionalism of BlueHost customer service.
