bitdefender

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Not possible to cancel my subscription.

Not possible to cancel my subscription.I keep getting billed by them but it is not possible to cancel my subscription. If I try to log in to my account with the email they send the bills to it says "email unknown". If I use the contact form they link in their billing Email it gets returned with the message "rejected by recipients email provider". I'm now on my third try to reach someone that could help me.Now I got an auto response at least that a ticket was created. However I got three auto responses with slightly different wording: two in German and one in English.It looks like Bitdefender does not have a grip on their operations. I wouldn't trust them with keeping my Computer secure.

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Date of experience: Dec 28, 2024