I had an issue with renewal and ended up with two accounts running with only three devices. I did not pick up the issue last year. Bitdefender refunded the charge for last year's extra account and made this year's account free--more than I asked. It appears that Bitdefender's payment vendor did not sync with Bitdefender's account information. But maybe I missed something. I can't be sure. Whatever happened, Bitdefender made things right. I'm glad, because I like the product and Bitdefender continues to rate well by those who review it. I wanted to keep the app on my devices. Thank you, Sorin and Andre for helping me with this issue.