I have been an customer for 7 years, part of this unknowingly because they set your account to auto renew. When I contacted them about me paying a lot more than first time customers they apologized and stated they want to do something about it. When I ask them to actually do something about it they over me a deal that is more expensive than some other deal I find online for the same product, and when I ask for a better solution they suddenly change direction and start blaming me for being a loyal customer that does not actively disable renewal and spends hours hunting deals every year. Seeing as they did not make this right I decided not to spent any more money on a company with this crappy a business practice and with such crappy customer service.
