I will NEVER order from Avas Flowers again. I ordered one of their bouquets on Thursday May 2nd to be delivered on Saturday May 4th for my daughters 18th birthday. Got confirmation. As the day went on on Saturday and the flowers had not arrived, I called to double check a couple times and was told that flowers were out for delivery. I checked online a couple of times also. Well, NO flowers for my daughter on her 18th birthday, I called again and it was after hours, their website only allows you to insert the order number. I tried calling Sunday, no phone hours on Sunday. Monday I called and talked to three different people who kept trying to figure out what went wrong. I finally told them I didn't care what had gone wrong, I just wanted the flowers. After spending over 40 mins on the phone Monday and numerous calls and online checks on Saturday and Sunday, I just wanted my flowers. A woman finally came on and offered me 10 percent off and they would re-deliver.Or cancel my order!I had spent over an hour of my time tracking down the flowers they were supposed to send for my daughters birthday. And they wanted to offer me 10 percent?? I asked them nicely to refund the entire cost of my flowers due to my experience and please re-deliver the flowers. She said Im really sorry but I cannot do that. I told her if she was really sorry she should offer more than 10 percent. She said she was sorry and couldnt. DO NOT ORDER FROM THIS COMPANY.
