I have an ongoing problem dealing with a bereaved husband trying to get the legal department to finalise my late husbands account has been hell. I've been messaging them through their "Chat" for over 1 year there is no one to call. They request docs, they change their minds over what they want and a lot of the time they don't seem to know what they are doing and the information is conflicting. Last week I was on with them for a full 8 hours through the night and am doing the same tonight and now they have changed what they want from me. It's expensive and time consuming to get docs certified. I had a fraud alert and spoke to someone who told me there was £5.30 in the account, previously they said it was under $100 dollars and did i want to bother with it. Today i have had a statement and the figure is significantly higher. The system is designed for you to give up so they can profit. Please think very carefully before sending an ID and personal information to these people, I have chopped through lots of customer service support people, much is promised, nothing yet delivered. You change your mind about the docs you want, the left hand does not know what the right hand is doing. I am very worried I have sent you all my and my relatives and beneficiaries personal identification and you are playing fast and loose with it. You don't have a bereavement department and professional effectiveness is seriously lacking. I may have to walk away from my husband's case as I can't spend more weeks and months on this matter. I would like to complain but they don't have a system for it - BEWARE they are not FCA approved and seem incompetent with a veneer of friendliness. I will update you when the next round of nonsense occurs.
