BigCommerce is a platform that works for non tech people to build our own web sites. It was frustrating years ago when I started, but tech support has gotten worse even as I got better at using the site. It's as if I can't keep up with the bad-to-worse support. For example, where they used to help with code adjustments, now they refuse to do anything because they are more concerned with potential liability rather than giving support. Another example, there is a problem with the 'shop by price' category, and instead of fixing it, they said it's my problem and they don't care because it works for cheap products, and the fact that I am a jewelry designer means - -they don't care. Another example, they blame the truly messed up and insane analytics on bots, and won't fix that either. They will not allow customers to speak with experienced tech support. The ones we are permitted to speak with are so poorly trained, one of them actually said to me "Well, this is supposed to be a learning experience." and then, she suggested that I manually move 600 products to Pinterest because she did not know how to use the technology I pay for every month. Changing a site to a different platform is more than a one person company can handle. One positive thing I will say is that these platforms do give non-tech people like me the ability to build and edit sites. That is a fantastic tool. I can't say whether Shopify or Magento are better or worse because I have not used them, so I am not telling you to avoid this platform, just warning of the issues.My suggestion: I urge you to use trial periods on several different platforms before investing thousands of hours building your site. That way, you can make an educated decision. Someone else put me here, and without questioning, I just stayed. Where ever you go- best of luck!NOTE- I am logging in more than a year later to downgrade my review. BigCommerce has gotten way worse. Their tech support has a shocking combination of ignorance and arrogance. In addition, many of the services that I am paying for don't work. After a year of analytics being broken less than it works, I asked for a comp upgrade. All they did was send the terms of service paragraph where they say that none of the services we pay for is guaranteed. While I have never used any other platform, all I can suggest is that you use ANY other platform. I rarely give bad reviews, but just don't want anyone else to go through this because it really hurts my ability to earn a living.
