bigcommerce

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Do NOT use big commerce

Do NOT use big commerce. I had a big commerce store for 5 or more years. After 4 years, they TRIPLED my monthly rate, and i was so far in that it took me a year to redesign a new website and end the service with them. I tried reaching out to reason with them, but they wouldn't budge on the monthly rate ($350/month!!!). It is outrageous! The worst part is, their platform is ridden with problems. I can't tell you how many customers called in to say they couldn't checkout or the order said it could not ship. I was constantly trying to troubleshoot the issues and every single one of the problems related back to BC's platform. Again, take it from a long term user -- STAY AWAY!!

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Date of experience: Apr 20, 2021