I can no longer recommend BigCommerce. I have been with them for over a decade and stuck with them even with all of their price increases. I started out with the $29.95/mo plan and currently am on the $400/month plan because they keep "upgrading" me because of my sales - even though I'm a handmade seller and my sales do not equal profit by any means. Over a month ago I purchased a new theme at $235 and none of the features worked. I have gone back and forth with BigCommerce, showed them screen shots of the issues, and I reverted back to my previous theme which is another theme I had purchased many years ago. I requested a refund and they refuse to refund me for this theme that will not work. They just keep telling me to contact the developer - even though I purchased this on THEIR site and they told me if I showed screen shots they would refund me. This is the last straw. I'm switching to another platform. They can kiss my $400/month goodbye.
