Stayed at the best western braselton inn in north Georgia for a wedding this passed weekend. I was woken up at 5:15 a.m to someone forcefully trying to open my hotel room’s door, I called the police and while I was on the phone with the police they left, came back, and successfully opened the door. luckily I had the manual chain lock on so they weren’t able to get in. You can imagine how scared I was that someone kept trying then succeeding in opening my hotel room door. Right after they opened the door I told 911 they have to send someone, shortly after hung up and then called the front desk. Apparently it was the front desk that opened the door. According to the front desk someone walked into the lobby with a key that looked like it said my room number on it and claimed it didn’t work. The front desk asked the man “are you Mr. *my last name*?” And the man said yes so they went with him to open the door for him. The front desk should’ve checked his ID or at the very list ask “what’s the last name on the reservation?” Or something along those lines, and not give out my personal info (my last name) as well as disturb our privacy. You can imagine how terrified we were when it felt like someone was trying to get into our hotel room. Not to mention that if we weren’t in the room the man could have just walked in and stolen our stuff. When I brought it up to management they apologized but said they couldn’t do anything for me. Same thing when I submitted a customer relations complaint to corporate. Just overall an awful experience. I would recommend a different place.
