Had a horrible experience with the BW ship hotel at Weybridge, UKHad booked the hotel for 2 nights for a business trip. Was shocked to know that they had double billed my booking at the hotel. There was also an attempt to make the deduction from my card for the third time. However my credit card company realized this and they blocked the card. When i complained about this in the reception, no one is providing me any help. Everyone asks me to contact the Manager called Sarah who appears never to be in the Hotel. They told i will hear from the manager soon. But no one called me about this problem. When I told the lady at the reception that i will call the manager, she told me ''DONT DO THAT". What a supportive and friendly staff. This is my worst ever experience with any hotel. I have visited many hotels for several business trips. But nowhere i have had such experience. I would not recommend this hotel to any one.I never heard from the manager through out my stay. Did not get any support from her. This was my very first visit to the UK and had this experience.
