Best western Encinitas CA… absolute hell hole. Exposed electrical cables close to swimming pool. Pictures of hotel are taken many years ago, hotel has since been run down and does not match pictures and descriptions on their website. I did not feel safe staying here so I found an alternative hotel. Upon requesting a refund… Best western HQ said only the hotel can provide a refund (not HQ) and they told me that the hotel manager said They won’t be providing a refund, stating no refunds within 24hrs of arrival. I said this was point was null and void. I cannot be expected to arrive at the hotel more than 24hrs in advance to check if the hotel is safe to stay at, and the photos matched the actual condition of the hotel… that is ridiculous. Still no refund offered. I will never ever stay at a best western again. Awful company, awful experience. This is a company that will take your money and run. Do not trust them!
