I used to enjoy shopping at Best Buy and rewarded the positive experience with many electronics purchases over the years. Unfortunately, things have changed.They closed my local store a few years ago. Then they stock at the next closest store was inconsistent. I became an occasional customer.Last Christmas I purchased an Apple Watch in-store as a last-minute gift. It was on sale. When I tried to exchange the watch for the same model with a different band color 2 weeks after Christmas, the sale was over and Best Buy would not exchange the watch unless I paid the difference. I haven’t been back since. Until today when I decided to give them another chance.I went to the store to purchase a HomePod mini, responding to an advertised sale this weekend only. I arrived at the store only to learn that they don’t stock ANY HomePod minis in the store - or in any of the stores in the Detroit metro area - in any color.I’m done with Best Buy. I’ll pay the extra $20 to get the Apple Store experience.The new subscription sales model which compels customers to pay extra to receive the customer experience, pricing and support that used to come for free is offensive.I won’t support that behavior with my purchase dollars and I hope you won’t either.
