I ordered a product online to pick up. I signed into the when I arrived to let them know I was at the locate waiting for my product. The app said the notification wasn't working. So, I went inside. I was told to go to the quick order pick up desk. I waited for 10 minutes while 4 staff were standing by the exit chatting. I was finally helped by a young man. The product I received was not what was explained on the product when I ordered it. So, I went back inside with my product. I walked back to the computers as the product I ordered is for computers. A man was helping a customer. So, I waited. Another store employee, with a best buy shirt, walked by the computer section. I asked her if she worked in the computer area. She said "I work with geek squad." So, I asked her if she could help me with a computer question. She responded "No, I'm with a customer" and walked away from me. So, I found the product that I was looking for and went to the front of the store to return the product I ordered earlier and picked up 5 minutes ago. I was helped by the same young man who gave me the product 5 minutes ago. He asked me if I had a receipt. When I got the product from him earlier I asked about getting a receipt and he said "it's the barcode, you don't need one." Then I reminded him that he just told me that I didn't need one. Then I offered my barcode received when I ordered the product initially. He cashed me out and I left the store. This was terrible customer service. I will never waste my time going to Best Buy in the future!
