bestbuy

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Terrible Customer Service for delivery failure

I ordered a product from Best Buy 2 days ago. It was supposed to be delivered yesterday. It was picked up by a Roadie driver and has been at the location where he went after picking it up for almost 24 hours. Best Buy’s best solution is to escalate and I will hear something in 2-3 days and then they can reship and I can receive in 3-5 more days. Really for a product I wanted in 24 hrs. Will never order from Best Buy for delivery again. Amazon will suffice.

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Date of experience: Jul 27, 2024