Terrible customer experience. They lost my Macbook Air package but kept saying they'd guarantee it would be there by the last guaranteed delivery date and then sent me back and forth between them and UPS to try to find it. UPS didn't/never had it so I'd go back to Best Buy and they'd say "It got picked up, we're positive it'll be there today". It never arrived and, from what I can tell, UPS never got it. This was an item I needed urgently so I drove a ways to pick it up at the closest store that had it in stock and by that point, it was more expensive. I reached out to Best Buy to get a price difference match since the item would've been over $100 less if they hadn't messed up and I've been being thrown around for a week of this and was finally told today no. I have never feIt so unheard and like my time was so undervalued as a customer.
