Their customer service is worthless. I ordered online. Forgot to fix my address when I noticed the store had already created a shipment label. I called their support and asked the price to stop and they basically shrugged their shoulder and said sorry. They said I would be refunded in 7 days took more like three weeks and a bank dispute to finally see them return the money even after the bank had already done meaning I needed to call my bank and have them revert the money they refunded. It was a headache. Their stores are not kept up. Running thinly staffed. And thinly stocked. Just not what Best Buy usually is. Go to Microcenter if you live near one. Much better store!
