Bought a pair of shokz on August 2nd. The on/off button quit working on August 20. I purchased the insurance and since I was 6 days past the return policy I had to use my 50.00 insurance policy. So now my head phones were a total of 181.00 with a 14 day window to return. They were really nice but I could tell this was not their first return like this, and they offered to sell me a Best Buy membership for an additional 50.00 bucks. Truly unbelievable