bestbuy

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When purchasing refurbished products…

When purchasing refurbished products with a warranty from Best Buy don't be fooled into thinking you have peace of mind. Be aware that when they refurbish products such as iphones (my experience) they use none apple parts. When those none apple parts fail within a month as my daughters did (the LED screen), they refused to cover the repair under the warranty. They blamed my daughter for repeatedly bending the phone in her back pocket. It doesn't fit in any of her shorts back packets. Knowing that they use none apple products you would think they would put their hands up and go "fair enough, cheaping out on parts back fired this time", but no.I have bought 3 mac books and numerous cell phones from them in the past but never again.

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Date of experience: Aug 19, 2024