Purchased a Maytag Bravo washing machine January 20, 2021. It was delivered February 11 2021. Broke down August 19 2024; drn error code, which means drain pump. Called BB, technicians were scheduled for Friday August 23. I was told between 7a.m. and 7 p.m. but that I'd get an email with arrival time, never happened. I called and was told between 8-12. I took off from work to wait. Techs didn't open machine. They ordered a drain pump. I told them it also made a grinding noise during deep wash cycle. They ordered another part and told me they would return on Thursday August 29th. That was Friday, on Monday I received a text that date was canceled due to second part (not the drain pump), was delayed. No ETA provided. I called BB, waited on forever-hold, asked to cancel second part and have techs arrive on Friday the 29, as I was promised by the techs. This rinse & repeat cycled for four times until today, Tuesday 8/27, I received a text that Thursday is booked up and soonest available is Tuesday, September 3rd. I asked the last useless call-center agent, Baline, to cancel the second part to just keep the appointment for Thursday. Baline canceled the order then told me it will still be scheduled the 3rd of September. What was the point? NONE of the useless call center agents, who are programmed to only read from the computer screen, and are devoid of critical thinking skills, listened to what I was saying. Amazingly, the technician who came to my house reached out to me at 7 pm. He said by her canceling the order, which they are never supposed to do, pushed the arrival of the part back another 30 days. The company has a 30 day window to receive the parts and repair the unit, so heads-up to potential buyers, be prepared to be without your appliance for 30 days. The laundromat nearest my location charges $5.75 per washload. I still have to schlep back all my wet clothes to dry in my still functioning dryer. Bottom line: Avoid Best Buy like the plague. Buy used refurbished units that are 20+ years old without the planned obsolescence features of the newer models. Knowledge from the various technicians who have serviced our appliances: Your unit is only as good as the Extended warranty. So buy the 5-year cheese plan. Appliances are now disposable, with a 5-7 year life span. Forgo the bells & whistles for long-term functionality. Whirlpool owns most of the brands and they are not worth the money.Good luck!
