My experience with Best Buy was the worst customer service I have ever received from a company. I am truly shocked at how bad customer service was. I bought a Mac computer worth $2,500 and I was supposed to pick it up at the store, but there were so many delays and problems. I contacted customer service at different times and on different days to see what was the issue, and every time I got someone from India barely speaking English. I could NOT reach the actual store I was supposed to pick up my computer from in Michigan, in the US. Two customer service reps were actually very rude. I received all kinds of excuses as to why my computer was not ready, from "it is on back order" to "your name is not on it" - which was false because I can see my account and my name is ON IT as the person to pick it up!!! Each time they said to me: "You will get an email within 45 minutes to let you know it's ready", it has been 3 days and no email, and still no computer, but they were quick enough to charge my card. Finally, after much anxiety and no results, I canceled my order at Best Buy and bought my MacBook Pro on Amazon, which I received within 2 days!!! I will NEVER EVER BUY FROM BEST BUY EVER AGAIN!!!!!!!
